Last updated · 4 July 2026
These Terms of Service (“Terms”) govern your access to and use of the relax.host platform, operated by Flats Bratislava s. r. o., a company registered in the Slovak Republic (“relax.host”, “we”, “us”). By creating an account or using the service you agree to these Terms.
relax.host is an AI-driven property-management platform for short-term rental operators. It connects to booking channels (e.g. Airbnb, Booking.com), replies to guests, coordinates access, adjusts pricing within limits you set, and assists with accounting. You remain responsible for your listings, your guests, and compliance with local law.
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. You must be at least 18 and authorised to bind any business you represent.
You may not use relax.host to break the law, send spam, infringe rights, reverse-engineer the service, or exceed documented rate limits. We may suspend accounts that put the platform, other customers, or guests at risk.
The agent drafts and can act autonomously within the guardrails you configure. You can review, edit, or override any action, and set approval requirements. You are responsible for the messages and actions you allow the agent to send on your behalf.
The service integrates with third-party platforms subject to their own terms. Airbnb and Booking.com permit one connected PMS at a time; connecting relax.host may require switching channel sync. We are not responsible for third-party outages or policy changes.
Our handling of personal data is described in the Privacy Policy and, for business customers, the Data Processing Addendum. You retain ownership of your data; we process it to provide the service.
We work hard on uptime (see status) but the service is provided “as is” without warranties of any kind to the extent permitted by law. We do not guarantee uninterrupted or error-free operation.
To the maximum extent permitted by law, our aggregate liability for any claim is limited to the fees you paid in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential damages.
You may stop using the service at any time. We may suspend or terminate for material breach. On termination you can export your data for 30 days, after which it is deleted per our retention policy.
We may update these Terms; material changes are announced in-app or by email. These Terms are governed by the laws of the Slovak Republic, and disputes are subject to the competent courts of Bratislava, without prejudice to mandatory consumer-protection rights.
Flats Bratislava s. r. o. · [operator: fill in] (registered address) · info@flatsbratislava.com
Questions about this document? Email info@flatsbratislava.com.